We want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking and appointment policies.
Appointment Policies: 24 HOUR POLICY FOR CANCELLATIONS OR CHANGES: If any changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid additional charges. This allows us enough time to offer that time slot to another guest and notify our technicians of their new schedule so that they can plan their day accordingly. Missed appointments (NO SHOWS) will be charged in full to the credit card with which they were held; appointments canceled or changed within the 24-hour window are considered LATE CANCELLATIONS, and you will be charged full amount of the service. If we are unable to provide your service due to non-compliance of any of our appointment policies, it will count as a late cancellation and you will be charged accordingly. A credit card number is required to hold all reservations. Please Arrive Early: Every appointment has an allotted time period reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 10 to 15 minutes before your appointment start time in order to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time. Late Arrivals: Arriving late will cut into your session time and may result in additional charges if your appointment has to be cancelled. Out of respect for other guests, we cannot cut into another guest's appointment time to make up for your lost appointment minutes if you are late. 2 Person Max per Room: For purposes of safety and sanitation, we cannot allow anyone else into the service rooms other than (1) the LashTechPro Lash technician and (2) the person receiving the service. Children and infants are not allowed in the service room. Children under the age of 12 must be accompanied by an adult who can supervise them in the lobby while you receive your service. We will not supervise your children and cannot be held responsible for any children—if you bring a child with you who is under the age of 12 and there is no one to supervise them, your appointment will be canceled and you will be charged 100% of the service according to our late cancellation policy. Cell Phones: For your protection, cell phones MUST be turned onto silent mode and put away in order to minimize distractions and potential hazards during all services. The application process for lash extensions requires intense focus and precision on the stylist’s part, and involves the use of pointed tweezers and medical adhesives around the delicate eye area. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the session room. We strive to provide you with the safest service possible and reserve the right to refuse service for non-compliance. Deposits: We require full payment at the time of booking from first time clients for all services. Recurring clients may also be asked for a deposit if they have more than one no show. The deposit is non-refundable, and will be applied towards your service. If you No Show or Late Cancel, your deposit will be forfeited. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit. Eyelash Services:
$35 Makeup Removal Charge: Please arrive without any eye makeup and do not curl your lashes on the day of your appointment. If at all possible, avoid applying mascara on the day of your appointment. If you do have mascara on, make sure to wash it off thoroughly before your appointment time, and do not use an oil-based makeup remover, as leftover oil residue may result in premature shedding due to a weaker bond between the extensions and your natural lashes. Do not use waterproof mascara or eyeliner. There is a $35 fee if our technician has to remove eye makeup, and it may cut into your session time.
Corrections: If you have any issues or concerns after your session is complete, please inform the technician and the front desk as soon as possible—we can address most issues at no charge within three (3) days of your appointment provided that you have followed proper after-care instructions. Any service follow-ups after the 3 day window will incur a charge.
If at any time you have less than 20 extensions per eye, the purchase of a full set will be required.
We cannot guarantee the work of other salons; if you already have eyelash extensions from another salon, there may be additional fees if the lash extensions were not applied correctly and need to be removed. The lash extension removal fee is $25 for a light removal (10 to 20 lashes removed per eye), $35 for medium removal (20 to 30 lashes per eye) and $45 for heavy removal (more than 30 lashes per eye). A full set must then be purchased.
Your natural lashes shed on a regular basis. To maintain the look of your full set, lash fills are recommended every two to three weeks. Our technicians can only work with whatever time has been booked. If it has been more than two weeks since your last visit, we recommend that you book the next level up. For example, if you normally get a 60 minutes fill and you need to book 3 weeks out, it is best to book the next level up (75 minutes fill) to allow your technician enough time to catch you up.